Privacy policy

1. Data controller

The Company that controls the collection, holding, processing or use of personal information is:

• WORLD TRADE CENTER YEREVAN CJSC (the Company, “we”, “our”, “us”)
• Registered address: 8 Marshal Baghramyan Avenue, 2nd lane, Yerevan, Republic of Armenia
• Email: info@wtc-yerevan.am
• Phone: +374 60 505 956
• Website: https://wtcyerevan.am

At the Company, we respect your privacy, and we are committed to preserve your rights to lawful processing and protection of personal data in accordance with applicable data protection laws, including Personal Data Protection Law of the Republic of Armenia, relevant regulations of the Republic of Armenia, and the EU General Data Protection Regulation (GDPR) requirements.

2. Personal data we collect

We only collect the data you voluntarily provide to the Company via contact forms, email, or other communication channels. This may include:

• Full name
• Email address
• Phone number (optional)
• Any additional information you choose to include in your message

However, in some circumstances the Company may ask for additional data or documents to support your membership application. We do not collect sensitive personal data or use cookies for personalized tracking. As for the Cookies see Section on “Cookie Usage”.

3. Purpose of data processing

We process your personal data in accordance with provisions of the Personal Data Protection Law of the Republic of Armenia. Data processing is necessary for the purposes of our legitimate interests while respecting your fundamental rights and freedoms.

Personal data collected will be recorded and kept electronically and/or in hard copy and can be used for the following purposes:

• to respond to your inquiries or requests made through our contact form, email, or other communication channels.
• to improve our services based on user feedback, while fully respecting your privacy.
• to send informational or promotional communications, only if you have given prior consent.
• for statistical and market research purposes.
• to fulfill our obligations to you.
• any other lawful use that is relevant to our relationship with members.

4. Legal basis for processing

When you submit an inquiry or request through our contact channels, you accept the terms and conditions set forth in this Privacy Policy and give consent for collecting and using the data and information for the purposes detailed in this Privacy Policy.

You may withdraw your consent at any time, without affecting the lawfulness of processing carried out before its withdrawal.

5. Data retention period

As far as possible, upon your written request, where your personal data processing is no longer necessary for purposes they were collected for, including our contractual and legal rights enforcement and requirements under applicable laws, we will delete your personal data from our databases. We will retain your data for as long as necessary to fulfill the purpose for which it was collected but not for more than 5 (five) years or until you request in writing its deletion.

6. Your rights

As the data subject, you have the right to:

• Access your personal data
• Request rectification of inaccurate data
• Request deletion of data when it is no longer necessary
• Object to the processing of your data
• Request restriction of processing
• Request data portability, where technically feasible

You can exercise these rights by sending a request to our contact email address. Where there are legal grounds prescribed by the legislation of the Republic of Armenia, we will review and process your written application to terminate updating, deletion and/or processing of the personal data provided to the Company, in the manner and within the time frames provided for by the laws and regulations of the Republic of Armenia and/or internal regulations of the Company.

At the same time, you shall inform the Company in the event there are changes in information you have provided us in process of entering into the contract(s) or our future cooperation, as well as if you are determined that your personal data we process is inaccurate.

7. Data recipients

We will preserve your personal data made known to us through the website, not share such data with third parties and/or otherwise enable them to get access to your personal data, whether directly or not, except for the cases provided for by this Privacy Policy and the legislation of the Republic of Armenia.

We may disclose your personal data to our group companies that help us provide services and develop new ones, provide analytics on use of our services, and assist in marketing activities. We may share your information with third parties who provide services on our behalf to help with our business activities such as website hosting and development, risk assessments and fraud detection, debt collection and customer service.

8. Data security

Personal data provided to us will be stored on secure servers. The Company will take all reasonable action to apply appropriate technical and organizational measures to ensure the security of your personal data, to prevent unauthorized access, alteration, loss, or misuse, and to ensure the safety of your personal data in accordance with this Privacy Policy and applicable legislation.

9. Third party links

Third party links may be discovered on our website. These third-party links have their own privacy policy, which you agree to when you click on the link. We are not responsible, nor do we accept responsibility for third party links. Our liability covers us only on our site, and thus we do not accept liability for third party links as we have no control over them.

10. Amendments

We reserve the right from time to time to update this Privacy Policy to reflect legal or regulatory changes. Any changes will be announced on this page with reasonable advance notice.

11. Cookie usage

We and our partners use cookies or similar technologies to analyze trends, administer the website, track users’ movements around the website, and to gather demographic information about our user base as a whole. Cookies are bits of information that websites send to web browsers. The browser stores this information in files on your device. Cookies allow visitors to navigate the website and (where applicable) allow us to customize the website and its content to the visitor's needs and to improve results of user’s actions. If the cookie function is not enabled, we cannot ensure the proper functioning of the website and operation of it as intended. Cookies we use on our website do not store identifying data. Collected data will not be transferred to the third parties, except as described in this Privacy Policy. No personal details will be shared that may identify you.

Cookies on this site are used as follows:

• We use cookies to protect our customers and to prevent fraudulent activities.
• We use cookies in our online application form. If the cookie feature is not turned on, the computer user will not be able log in to and / or use our services.
• We also use cookies to learn how users come to our website and explore how they use website – it helps us to improve quality of services provided to you. For example, we use Google Analytics – a popular web-based performance analysis service provided by Google. Google Analytics uses cookies to help us analyze how visitors use our website. More about the use of cookies can be found at Google's Privacy policy.
• We use cookies for web site data flow monitoring and management.
• We also use cookies to determine success of our advertising campaigns and incentives. It helps us to improve the site's design and structure, and the range of offers and incentives.

We use two types of cookies on our website:

• Session cookies. These are temporary cookies that are only active at a time when computer user accesses the web site (or, more precisely, until the user leaves the website and closes the browser). Session cookies help our website to memorize the steps that the visitor has made in the previous page, thus eliminating the need to re-enter information.
• Persistent cookies. Persistent cookies remain on the visitor's computer after visiting our site. These cookies help us to identify you as a unique visitor (retaining this information as a randomly generated number). How long the cookie will remain on the user's computer will depend on the type of cookie.

Consent to the use of cookies. Before you start using our web site, we have to obtain your consent to the use of cookies. Therefore, our website has a pop-up window that informs you about the use of cookies and you are being asked to accept the use of cookies by clicking "OK". If you do not accept the use of cookies, but continue to use the website, it is deemed to be your consent to the use of cookies.

Controlling and deleting cookies. We do not use cookies to collect personal information about users. Though, if you want to restrict cookies or block them on our website or any other website, you can do it by changing your web browser settings. To learn more about this opportunity, use your browser's function "Help". For information about how to delete cookies from your mobile device browser, please see the devices user guide.

12. Tracking

As is true of most websites, we gather certain information automatically. This information may include Internet protocol (IP) addresses, browser type, Internet service provider (ISP), referring/exit pages, the files viewed on our site (e.g., HTML pages, graphics, etc.), operating system, date/time stamp, and/or clickstream data to analyze trends in the aggregate and administer the site.

While we keep track of the web pages our users visit within a particular Site, we do not engage in the collection of personal information about your online activities over time and across third party websites or online services. Accordingly, we do not currently process or comply with any web browser’s “do not track” signal or other mechanisms that provide consumers with the ability to exercise choice regarding the collection of personally identifiable information about your online activities over time and across third party websites. Further, we have not knowingly authorized third parties to collect personally identifiable information about your online activities over time and across different websites when you use the Sites.

13. Acceptance

By using the Sites and voluntarily providing your personal information to us, you consent to the collection and use of such personal information as set forth in this Privacy Policy. If you do not agree to the terms of this Privacy Policy, please do not provide us with any information and do not use the Sites.